Quotes are valid for 30 days.
We cannot hold dates or provide tentative bookings. Once and Florall requires to confirm your quote and secure your date with initial deposit.
OFD requires an initial non-refundable 40% payment which is based upon the initial preliminary invoice and approval of these terms + conditions. First payment is compensation for our work done to date and is required to secure our services for your date since it precludes us from booking another event on your event date.
●This payment will be deducted from the total event balance.
●Payment may be made in cash, check, venmo, or credit card. If payment is made with a credit card, there will be an additional 6% convenience fee.
●Event balance due must be paid in full 30 days prior to date of service.
●If payment of balance due is not made, materials will not be ordered, and the contract will be closed at the determination of Once and Florall Design Studio. If OFD determines the contract can still be filled after this date and CLIENT wishes to continue the contract, there will be a 20% fee added to the balance due and an additional 10% fee for each 7 days that the balance is late. Any extraordinary costs incurred due to the late payment will be passed on to CLIENT. This agreement may be terminated by written notification to OFD only.
Signing this agreement confirms you have proofread and approved all the details of your event. Changes to the quote can be made under the conditions outlined in the “Changes to Quote” section.
Changes to Quote
● Upon accepting this quote, you are agreeing to the items and to the total value listed.
● Should you wish to make changes to the items in this quote, we require a minimum of 30 days’ notice before your event date. However, please note, the final quote amount cannot be reduced by more than 10% from the original agreed-upon estimate.
● Changes to your event date and venue can only be made under the conditions listed in the “Rescheduled & Relocated Events” section.
● All changes must be made in writing
Event Cancellations
● If the client decides to cancel this agreement, it must be done in writing to onceandfloralldesigns@gmail.com at least 30 days before the event.
● Events cancelled within 30 days of the event date remain payable in full, regardless of the circumstance.
● If you cancel your event and provide more than 30 days’ notice, the initial payment made remains non-refundable. Moneys paid above and beyond the initial 40% payment will be refunded.
● We reserve the right to cancel the contract at any time. In this instance, youare entitled to a full refund (including the initial 40% payment).
● Upon accepting this quote, you are agreeing to the items and to the total value listed.
● Should you wish to make changes to the items in this quote, we require a minimum of 30 days’ notice before your event date. However, please note, the final quote amount cannot be reduced by more than 10% from the original agreed-upon estimate.
● Changes to your event date and venue can only be made under the conditions listed in the “Rescheduled & Relocated Events” section.
● All changes must be made in writing
Price Variations
● We reserve the right to amend or change the pricing outlined in this quote in the event of cost changes beyond our control (e.g. wholesale flower prices).
● We will make every effort to honor the original agreed price, however, the current volatile nature of shipping (national/international) dramatically affects wholesale flower prices.
● Any price increases will be formally advised to you in writing and a recommendation provided to the client at least 14 days prior to your event date.
Rescheduled & Relocated Events
● The client must advise of any change to the event venue or event date in writing to onceandfloralldesigns@gmail.com
● We will do our best to accommodate new dates or location changes however we cannot guarantee our availability.
● If we are unavailable on your new event date, or are unable to accommodate your change of venue, the initial 40% payment made remains non-refundable.
● If we are available on your new event date, or able to accommodate your venue change, the initial payment made will be transferred to the new date. A new contract and quote will be drawn up taking into account the changed circumstances. (For instance, wholesale product prices fluctuate through the season, delivery and hourly wages vary depending on venue set-up requirements.)
● We retain the right to photograph all finished work and use photographs of your wedding/event in our marketing efforts. This includes, but is not limited to social media, brochures, websites, Pinterest, advertising, magazine submissions and other publications related to self-promotion and marketing.
● Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission.
● Any photos provided to us by your photographer will only be used by us for the promotion and marketing of our business. Photographer’s credits will only be displayed if requested.
● We reserve the right to hire an independent photographer to capture our work on the day. Usage of these images will be limited to our own marketing and self-promotion applications.
Rentals
Unless specifically stated otherwise in OFD’s written proposal, all props, vases, containers, and other materials with the exception of fresh cut flowers and greens remain the property of Florist and must be returned to OFD at the end of the event or unless client requested a non-full service event.
● All hire items remain our property and are provided on a hire-only basis unless purchased by the customer.
● All hire pieces must be returned to us within 48 hours of the wedding unless agreed otherwise.
● Please advise your guests that all hired items (e.g. vases & votives) must not be removed from the venue, otherwise you will be charged the full cost of replacement of each item not returned to us.
● Clean, unbroken return of all hired stock is your responsibility.
● Lost, broken or damaged stock on hire from us must be paid for in full, by you.
● We reserve the right to charge an additional holding fee for hire items. We also reserve the right to charge the client full replacement costs for items damaged, lost or broken.
Client understands and agrees to pay the retail replacement price for any and all items that are not returned to Florist within 72 hours of the event, regardless of the reason. Client accepts responsibility for any loss, damage, breakage, theft, or other reasons for non-return of items. A credit card on file equal to the retail replacement cost of OFD item(s) is required to use OFD item(s). While some third parties may permit storage of OFD’s containers after events, Client is ultimately responsible for storage and care of OFD’s item(s) until the items are returned. Client acknowledges and agrees that client’s credit card account will be charged a replacement fee for any damaged and/or non-returned items within 72 hours of the event.
Product Substitutions & Availability
● All flowers and foliage are subject to seasonal quality and availability.
● Unfortunately, we cannot guarantee availability, exact colors or shades of specific products. When working with Mother Nature, there are no guarantees. Unseasonably warm, wet or cool seasons have a dramatic impact on flower and foliage availability.
● Regardless of the availability of specific products, we will always adhere to the agreed color palette and style of floral design, as outlined in our supplied design inspiration (linked at the top of your quote).
● We reserve the right to substitute all products to ensure the highest quality ingredients are used. If needed, a final consultation can be arranged to discuss alternative options.
● Containers and vases may change due to supplier issues, we will substitute the selected product with items of greater or equal value, in line with the overall look and feel for the event.
● Refunds will not be given for minor changes in flower type or appearance.
Installations & Large Scale Designs
● It’s the client’s responsibility to advise the venue/events manager regarding the scope of designs.
● The responsibility remains with the client to seek the required permissions from the venue to construct any hanging, suspended or other uncommon floral installations.
● We cannot be held responsible or liable for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue.
Providing your own vases & structures
● Please check that your vases and vessels are watertight before you drop them off to us.
● If you are using your own archway or ceremony structure, it’s your responsibility to ensure it is securely anchored into the ground in anticipation of all weather conditions (wind, rain etc.). Please check with the venue manager as to how and when this can be set up.
● We won’t provide refunds for any work that cannot be completed by us on the event day due to faulty or unsafe materials provided by the client.
● We cannot be held responsible for any damage done to items hired by the client.
Privacy
● We respect your privacy. Your names, wedding date, contact details, order information & pricing will be treated with complete privacy.
● We will not speak with any media representative or release any information unless you give us consent to do so. We request you do the same and do not disclose order and pricing details to anyone without our express written consent.
Extreme Weather Conditions
● In the instance of extreme weather (wind, rain, heat, or cold), we will always put safety first and will follow government advice regarding any event including flooded roads and bushfire evacuations.
● We cannot be held liable for the impact extreme weather conditions have on our ability to safely do our job.
● Extreme temperatures and high winds have a dramatic impact on flowers. While we will do our best to go above and beyond, we cannot be held responsible for damaged florals as a result of the weather.
Need help?
Contact us at {email} for questions related to refunds and returns.
